Remote for Samsung Smart TVs
Support
We're here to help with setup, connecting a compatible TV, remote controls, purchases, and restoring Plus access.
Contact supporthello@617sw.comPlease include your TV model, iPhone model, iOS version, and a short description of what happened.Getting started
- Connect your iPhone and compatible Samsung TV to the same Wi-Fi network.
- Open the app and choose your TV from the discovery list.
- Accept the pairing request shown on the TV, if prompted.
- Use the remote, keyboard, app launcher, and room controls from your iPhone.
Can't find your TV?
- Confirm both devices are on the same local network; guest networks often isolate devices.
- Make sure your TV is on, awake, and connected to Wi-Fi or Ethernet.
- Allow Local Network access for the app in iPhone Settings, then reopen it.
- Restart the TV and iPhone if discovery does not refresh after a minute.
Remote controls or pairing aren't responding
Re-select the TV in the app and approve any pairing prompt on the TV screen. If the issue continues, remove the saved TV in the app and pair it again. TV features can differ by model, software version, regional settings, and network configuration.
Plus subscription or restore purchase
Plus features are provided through an Apple App Store subscription. If access does not appear after subscribing, use Restore Purchases in the app while signed in to the same Apple Account that made the purchase. Apple manages billing, cancellations, and refund requests.
Independence and compatibility
Remote for Samsung Smart TVs is independently developed by 617SW, LLC and is not affiliated with, endorsed by, or sponsored by Samsung Electronics. Samsung and Tizen are trademarks of their respective owners.