SoftRise
Support
Need help with sounds, blends, the sleep clock, nightstand scenes, the unwind timer, the wake alarm, notifications, or your SoftRise Pro subscription? Contact 617SW and include your iPhone model, iOS version, and what you were trying to do when the issue happened.
Common Questions
For the wake alarm to sound reliably, allow notifications for SoftRise in iOS Settings and keep the app installed. The solar sleep clock can use optional location access to compute local sunrise and sunset times; it is not required, and SoftRise never sends your location off the device.
SoftRise Pro is a subscription managed through Apple. You can view, change, or cancel it any time in your Apple account subscription settings. Restoring purchases re-checks your entitlement with the App Store.