617SW
Universal TV Remote

Support

For help, contact 617SW support or email hello@617sw.com. Include your TV model, phone or tablet model, operating-system version, app version, and a short description of the problem. Do not send passwords or pairing credentials.

Getting started

  1. Turn your TV or streaming player on and connect it to your local network.
  2. Connect your phone or tablet to the same network.
  3. Open Universal TV Remote, allow Local Network access, and choose your device.
  4. Follow the pairing instructions. Depending on the device, approve an on-screen request or enter the code displayed on the TV.

Cannot find your TV?

  • Check that both devices are on the same network. Guest networks and router client isolation can prevent discovery.
  • Check the app’s Local Network permission in system Settings.
  • Confirm that your TV is switched on and its network remote-control setting is enabled, if it has one.
  • If discovery fails, use manual IP entry where the app offers it. Read the current address in your TV’s network settings.
  • Restart the app and TV, then try discovery again.

Power, volume, and other controls

Controls vary by TV model, software, and connected equipment. Power-on may require network standby, Quick Start, or an equivalent TV setting. Streaming players may depend on the TV’s HDMI control settings for power and volume. A subscription does not add capabilities that your hardware does not support.

Keyboard, voice, and title search

Open a supported text field on your TV before typing. Some streaming apps accept only on-screen keyboard navigation. Voice commands require microphone and speech-recognition permission.

Global movie/show search and direct title launching are supported only on a limited subset of paired devices. They are not universal search features for every TV. Other devices can use keyboard entry in supported on-screen search fields. Catalog availability varies by service and region; streaming subscriptions are separate.

Choose a theme

Open the theme picker from the remote header to choose a different design. Theme selection changes the look of the remote; device capabilities still determine which controls work.

Subscriptions and restoring access

Open the Pro crown to view available plans. To recover an existing purchase, use the restore or manage-purchases action while signed into the same store account that purchased it.

Manage or cancel a subscription in system Settings under your account’s Subscriptions section. Uninstalling the app does not cancel a subscription. For store-billed refunds, visit Report a Problem.